Right to Cancel order

Right to Cancel order

A consumer located in the European Union has the right to cancel her/his order by notifying us using the cancellation form or otherwise in writing or by e-mail (asiakaspalvelu@ihanilla.com or hello@ihanilla.com) within 14 days of receiving the order.
If you have any questions, please contact us!

Please be aware that cancelation right might not qualify to all products e.g. hygiene products (like jewelery) or customized jewellery or other products. If you have any question, please contact us.


Contact Information:
Ihanilla Oy
Hatanpään Puistokuja 30 C 94
33900 Tampere
asiakaspalvelu@ihanilla.com or hello@ihanilla.com

To use your right to cancel your order you need to
notify us within 14 days.

The product that you are returning needs to be unused and the packaging good enough to sell.

Consequences of the cancelation

If you cancel the contract we return all
payments, also shipping cost (excluded extra cost if you have chosen
other than our cheapest shipping choice.)
in all cases in the next 14 days from the cancelation notification.

We return the payment same way you have given it
originally if you have not agreed to some other method.
You won't get any extra cost when returning the payment.

You have to send returned good back or give them to us without delay
within the next 14 days of the cancelation notification.

The cost from the returning are your responsibility.

Pack all products in the same way they were in the originally.

You are only responsible of handling of the product that are not
caused by the nature, feature or functionality of the product.

Cancelation Form

You can also download the form

Pysy ajantasalla

Subscribe to our newsletter

Kun tilaat uutiskirjeet saat 15% alennuksen vähintään 40€ ostoksen.